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Our Member Service Centers are experiencing higher than normal contact volumes resulting in higher hold times. We apologize for the inconvenience. Order status and self-service options, such as cancel or return, are available online in your account at Costco.com.
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Our Member Service Centers are experiencing higher than normal contact volumes resulting in higher hold times. We apologize for the inconvenience. Order status and self-service options, such as cancel or return, are available online in your account at Costco.com.

You may have entered a credit card number instead of your membership number. Where can I find my membership number?
Characters Counter is unavailable, contact website administrator You may have entered a credit card number instead of your membership number. Where can I find my membership number?

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Costco Online Hours:
Mon to Fri: 5 AM - 10 PM (PT)
Sat to Sun: 6 AM - 6 PM (PT)
Membership Hours:
Mon to Fri: 6 AM - 6 PM (PT)
Sat to Sun: 8 AM - 5 PM (PT)
Business Center Hours:
Mon to Fri: 8 AM - 5 PM (PT)
It is currently Thursday, Mar 4, 2021 05:42 PM (PT)