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  1. How can I reverse my Executive Membership? The simplest way to return to a Business or Gold Star Membership is to visit our membership desk at your local Costco. You can also call Member Services at 1-800-774-2678. We're happy to refund the...
  2. How can I get a replacement Costco Card? If you have a Costco membership card that is *not* a credit card, please head to the membership counter at any Costco warehouse. If you need to replace a Costco Anywhere Visa® Card by Citi, here are...
  3. My Costco Anywhere Visa® Card by Citi isn't working, what do I do? If you have received your Costco Anywhere Visa® Card by Citi but are unable to use it for purchases, it's possible that your Costco Anywhere Visa® Card by Citi card has not yet been activated. To...
  4. Where can I find my Costco.com Order History? Retrieving your order history is simple! Just head over to Costco.com and hit  Order Status at the bottom of the page. Log in using your email address and password. Once in "My Orders," select...
  5. How are freight returns handled? If your item was delivered by a freight carrier, it will be picked up the same way it was delivered ( Curbside, Threshold, or White Glove ). There are a few exceptions, however: freight pickup does...
  6. How can I add additional members to my Business Membership? You can purchase additional Business Membership cards at any time during the renewal year. The annual cost is $60 per card (the additional Business Membership card plus one Household Member card...
  7. How do I place an order on Costco.com? Placing an order on Costco.com is simple. Just follow these steps: Sign In / Register  in the upper right-hand corner of Costco.com. If you're a returning Costco.com member, please enter your...
  8. Can I return a Dell desktop computer? Returns are accepted within 90 days from the date the member received the merchandise for the following items: Televisions, Tuner-Free Displays, Projectors,  Major Appliances , Computers...
  9. Are Executive Membership 2% Reward certificates accepted on Costco.com? While your Executive Membership 2% Reward certificates aren't accepted as a form of payment when making your purchases online, there's a workaround. You may use your Reward Certificate to purchase a...
  10. What shipping methods are available on Costco.com? Here at Costco, we know it's important to have options. Here’s an overview of the shipping methods that we are pleased to offer: Standard and Express Delivery: Most of our products can be delivered...