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  1. Can I return jewelry purchased on Costco.com? Refunds made on jewelry purchased on Costco.com include all shipping and handling fees. There are two ways to return your jewelry item: Stop by any Costco location with your IGI and GIA reports (if...
  2. Why was my order cancelled? In authorizing your purchase, Costco.com electronically requests an approval from your credit card issuer. If your credit card company does not provide that authorization, there are a number of...
  3. How do I recycle consumer electronics in my state? It is illegal to dispose of consumer electronics into the trash in several states. Many states offer free recycling of TVs, monitors, computers (notebooks and desktops), tablets, portable DVD players...
  4. Was the promotional price deducted from my order? You can check your order history to verify if a promotion was already deducted from your order. Here’s how to review your orders: Sign into your Costco.com account and select My Orders . Click...
  5. How can I manage membership Auto Renewal online? Follow the steps below to add, remove or change your membership Auto Renewal settings: Go to Costco.com and select Sign In / Register in the upper right corner of the page. Follow the steps below to...
  6. How do I purchase for tax exempt or resale on Costco.com? Currently, Costco.com doesn't offer sales tax exemption at the time of sale. For resale, Costco.com requires the appropriate resale certificate from the state where shipment was delivered. For exempt...
  7. What is Costco's major appliance return policy? Costco will accept returns within 90 days from the date you receive the following Major Appliances: Refrigerators (more than 10 cubic feet) Washers Dryers Dishwashers Freezers Ranges Cooktops...
  8. When will I receive my Costco Cash Rewards from Citi? Costco Cash Rewards from Citi are distributed annually with your February credit card billing statement. If you need to replace your reward, you may do so by logging in to your online Citi account...
  9. How can I check my Costco Cash Card balance? Members may check their balance at Costco.com . Here's how: Visit the homepage, and find  Costco Cash Card Balance (located near the bottom). Enter your Costco Cash Card number, which you'll...
  10. Can I get a duplicate receipt for my warehouse purchase? We realize that you might want a duplicate receipt for any number of reasons, so our team is happy to offer a duplicate. Simply visit us at your local Costco membership counter. All you'll need to...