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  1. How do I cancel my Costco.com order? To cancel your order through Costco.com, simply follow these steps: Select My Account in the upper right-hand corner of the Costco.com homepage. You can log into your account through To cancel your...
  2. What is Costco's return policy? On Membership: We will cancel and refund your membership fee in full at any time if you are dissatisfied. On Merchandise: We guarantee your satisfaction on every product we sell, and will refund...
  3. Return your Costco.com Order Online We are committed to offering the best value to our members, with a risk-free 100% satisfaction guarantee on both your membership and merchandise. View Costco's Return Policy.   We are committed...
  4. Price Match - Costco.com Orders Updated Costco.com will gladly issue a credit for the difference between the price you paid and the promotional price, if your purchase was made online at Costco.com and was within 30 days prior to the...
  5. Can I change the shipping address on an order I placed? You can change a shipping address within 60 minutes of placing your order. Simply visit My Orders and select “Order Details” on the order you want to update. Under the Shipping Address, click...
  6. How can I update my Costco.com account information? Updating your account is simple. To begin, select Sign In / Register . This is located in the upper right-hand corner of the Costco.com home page. To update your Sign In email address: Choose...
  7. How can I reset or change my Costco.com password? If you’ve forgotten your password, please head first to the sign in page. Select “Forgot Password?,” then enter your email address and then hit “Send Password Reset Link.” We’ll email you a reset...
  8. How can I find the estimated delivery time frame and tracking for my Costco.com order? Prior to your order shipping, you can check the item page under the Shipping and Returns tab to find the estimated delivery time frame for the product. After...
  9. How can I make changes to my membership account? As long as you are the Primary Member or Account Manager, you may view and update your membership account information online at Costco.com. Here's what you do: Sign in / Register  and head to...
  10. What are Costco's holiday closures? Our U.S. warehouses are closed on the following holidays: New Year’s Day Easter Memorial Day Independence Day Labor Day Thanksgiving Christmas You'll find our 2018 Holiday Hours of operation here .