Welcome to Costco Customer Service

1. Price Adjustment - Costco.com Orders

   Please read the following to understand what may be eligible for a price adjustment: Eligibility limited to non-resale members and/or products. Resellers must purchase items during valid...

2. What is Costco's return policy?

   Risk-Free 100% Satisfaction Guarantee On Membership: We will cancel and refund your membership fee at any time if you are dissatisfied. On Merchandise: We guarantee your satisfaction on every...

3. How can I make changes to my account?

   Updating your account is simple. To begin, select Sign In / Register . This is located in the upper right-hand corner of the Costco.com home page. To update your Sign In email address: Choose Account...

4. Reprint Your Return Label

   If you have already requested a return label, but haven't received it yet, then follow these steps: Visit Costco.com and select Orders & Returns . Choose the View Return/Refund Status hyperlink...

5. What is the alcohol return policy at Costco?

   Since all states have their own laws regulating the return of wine, beer and/or spirits, the best way to find out whether and how you can return your item is to check with your local Costco .  ...

6. Return or Replace your Costco.com Online Order

   We are committed to offering the best value to our members, with a risk-free 100% satisfaction guarantee on both your membership and merchandise. View Costco's Return Policy.   We are committed...

7. What is Costco's major appliance return policy?

   Costco will accept returns within 90 days from the date you receive the following Major Appliances: Refrigerators (more than 10 cubic feet) Water Heaters Washers Dryers Dishwashers Freezers Ranges...

8. What's the Status of my Return or Replacement?

   You can find the status of your return or replacement order by following the below steps: Follow the prompt to log into your account. Choose the Order Details button next to the appropriate order...

9. Do I need a membership to purchase prescription drugs?

   You don't need to be a Costco member to purchase Costco Pharmacy prescriptions  online or at our warehouses. Our Pharmacy counter will accept several different forms of payment, including cash...

10. What's this charge from Costco on my Visa® card or Mastercard®?

    Updated If you see a charge from Costco on your Visa® card or Mastercard® for approximately $60 or $120 around the first or second day of the month, it’s most likely the automatic renewal of your Costco...