Risk-Free 100% Satisfaction Guarantee
On Membership: We will cancel and refund your membership fee in full at any time if you are dissatisfied.
On Merchandise: We guarantee your satisfaction on every product we sell, and will refund your purchase price, with the following exceptions:
- Electronics: Costco will accept returns within 90 days (from the date the member received the merchandise) for Televisions, Tuner-Free Displays, Projectors, Major Appliances (refrigerators above 10 cu. ft., freezers, ranges, cooktops, over-the-range microwaves, dishwashers, washers and dryers), Computers, Touchscreen Tablets, Smart Watches, Cameras, Aerial Cameras (drones), Camcorders, MP3 players and Cellular Phones (return details will vary by carrier service contract).
- Our Costco Concierge Services representatives are available to assist with technical support and warranty information for many of the products above. You’ll find a list of eligible items here.
- Diamonds: 1.00ct or larger: Members returning a diamond over 1.00ct must also present all original paperwork (IGI and/or GIA certificates) at which time they will receive a Jewelry Credit Memo. Within 48 hours, our Costco Graduate Gemologist will inspect for authenticity.
- Cigarettes and alcohol: Costco does not accept returns on cigarettes or alcohol where prohibited by law.
- Products with a limited useful life expectancy, such as tires and batteries, may be sold with a product-specific limited warranty.
- Special Order Kiosk and Custom Installed Programs: Custom product(s) manufactured to our member’s personal and unique specifications cannot be returned or refunded, except for warranty repair/replacement due to failure to meet specifications.
How to Return an Item
Products purchased at a Costco location need to be returned at the returns counter at any Costco warehouse.
Items ordered online can be returned at any Costco warehouse -or- you can initiate a return through Costco.com.